Privacy Policy – DaVegas Live Casino

General

As a data controller, we have a legal obligation under gambling regulations to process personal data from players to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it, and how we use it. The website DaVegas.com (“DaVegas,” “Website,” “Company,” “We,” “Us,” “Our”) is owned and operated by Throne Entertainment B.V., a company registered under the laws of Curaçao, with registration number 150615 and a registered address at Emancipatie Boulevard Dominico F. “Don” Martina 29, Curaçao.

By registering a Player Account with the Website, you confirm your consent with this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this website. This Privacy Policy constitutes an agreement between you and the Company. We may periodically make modifications to this Policy. While we will do our best to notify you of such changes, we recommend that you revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.

Information We Collect

The personal information we may request to use and process includes, but is not limited to:

  1. Information provided during account registration (e.g., first and last name, date of birth, email address, phone number).
  2. Correspondence made with us via the Website, email, web chat, or other means.
  3. Player Account transaction history, whether via the Website(s) or other communication means.
  4. Website logins and their details, including traffic data, GeoIP location data, browser/device data, activity logs, etc.
  5. Documents and proofs requested to verify your account, process deposits or withdrawals, and conduct anti-fraud checks (e.g., passport scans, bank statements).
  6. Participation in surveys or other customer assessments.

How We Use Your Information

We process your personal information to deliver our services, including:

  1. Processing your bets and transactions (e.g., credit card use, online payments).
  2. Providing gaming and ancillary services through the Website.
  3. Rendering customer support.
  4. Identifying and performing necessary verification checks.
  5. Providing registered players with promotional offers (if consented).
  6. Complying with legal responsibilities, including AML and CFT laws.
  7. Monitoring and investigating transactions for fraud, terms abuse, money laundering, and other illegal activities.
  8. Analyzing customer trends through market study assessments.
  9. Conducting research and statistical analysis of aggregated data.

Marketing Communication

Unless you have opted out, we may use your personal information (e.g., email, phone number) to send marketing communications about products, services, and promotions. To stop receiving marketing material, you may opt out in your Player Account settings or by contacting our customer support at support@davegaslivecasino.com. Additionally, by accepting any contest prize or winnings, you consent to the use of your name and/or nickname for advertising and promotional purposes, except where prohibited by law.

Obtaining Personal Information

We shall not collect any personal information about you without your knowledge. We may, however, automatically collect certain data through the use of our services and interactions with us. We may also receive personal information from online vendors, service providers, and third-party processors to render technical support, process online transactions, and source gaming content. We ensure that agreements with third-party service providers protect your private information.

Data Recipients

We may share information you provide with other entities within our group and our business partners, including Throne Entertainment B.V., or third parties for processing purposes. Our employees, including Data Protection Officer, Money Laundering Officer, and Customer Support agents, have access to personal information to perform their duties. We may transfer your data between countries in the EU, EFTA, and beyond. By using the Website, you consent to such processing in these regions.

Releasing Data to Third Parties

We do not sell or rent your personal data to third parties. However, we may disclose personal information:

  1. As required by law.
  2. To share data with payment processors for transactions.
  3. To comply with legal and regulatory responsibilities.
  4. To protect the Company’s or player’s safety, investigate fraud, or respond to government requests.
  5. To marketing service providers.
  6. To other third parties with prior consent.

We use third-party data processors for limited personal data processing (e.g., hosting, marketing, analytics). Our sites may include social media features (e.g., “share” or “like” buttons), governed by the respective social media platform’s privacy policies.

In addition, if we acquire any new businesses, customers’ data may be included in the sale or transfer. We will notify our players by email prior to such a transfer.

Data Retention

Both you and DaVegas can close your Player Account at any time. Following closure, we retain your data as required by law for as long as necessary. Due to EU anti-money laundering regulations, we must retain player data for a minimum of five years from the last transaction or account closure. Requests for erasure before this period cannot be entertained.

Security of Your Data

We are bound by strict legal provisions on the protection of personal data. We take reasonable precautions to keep the data you provide secure.

Contacting Us

You may contact us to:

  1. Confirm the accuracy of the personal information we hold.
  2. Inquire about our use of your information.
  3. Prohibit future direct marketing use of your data.
  4. Update or rectify any information provided.

It is your responsibility to ensure we have accurate information. You may also contact our Data Protection Officer (DPO) at support@davegaslivecasino.com. Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority.

Cookie Policy

When you visit the Website, we may automatically collect information about your visit, such as your browser, IP address, and referring website. This collection is done through cookies and similar tracking tools.

Types of Cookies

  • Required Cookies: Enable navigation and basic functionality of the Website.
  • Functional Cookies: Analyze your website usage and selections, offering a more personalized experience.
  • Advertising Cookies: Track website visits and new player registrations from advertising.

We recommend not blocking or deleting cookies, as this may restrict your Website use.

Scroll to Top